0579_ SAP Operations Engineer

at  JorDan Human Resources

ESSENTIAL SKILLS REQUIREMENTS:

• Experience in at least one of the following technologies would be beneficial:
  o SAP SD, MM.
  o SAP Analytics.
  o SAP HANA.
  o SAP ABAP.
  o Change request management (SAP transports).

o Solution Manager configuration & diagnostics.

• Take consultative approach to challenge customers’ requested solution design, should a better alternative exist.
• Excellent interpersonal skills to communicate effectively (verbally and written) with both technical and non-technical colleagues/users.
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

• IT Degree and / or relevant qualifications
• DevOps (operations, configuration/development) experience in commercial and/or retail end user IT applications is advantageous

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

• Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s).
• Proactively propose solutions to improve the support of (new) business processes.
• ABAP debugging beneficial (Workbench related knowledge of new development/enhancements)
• Setting up the organization structure for Sales & Distribution processes and perform all relevant configuration, including Materials Management where integration requires this.
• Preparation of testing documents and perform internal testing
• Preparation of Sales & Distribution templates for various objects e.g., sales orders.
• Integration testing with other modules
• Understand interfaces, IDOC and RFC’s processing
• Preparing the cut over strategy for SD objects
• Preparing User manuals and conducting training to business process owners
• Go-live preparation and post Go-live support
• Interaction with clients through meetings, calls and emails
• Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLA’s (Service Level Agreements).
• Responsible for troubleshooting issues for the system and providing support
• Executing the required changes through configuration
• Executing the analysis and resolution of Production Support calls
• Raising Change Requests (CR’s) and writing Functional Specifications for them
• Preparing test data for testing of CR’s (Change Requests)
• Testing CR’s (Change Requests) and preparing test results
• Carrying out regression testing
• Interact with consultants of other modules
• Steer external consultants in allocating deliverables to these feature teams and serve as a quality assurance of their deliverables.
• User interface transactional solutions
• Analyse and scope End-user authorisation roles.
• Update and maintain documentation as an existing system’s functionality is changed.
• Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc.
• Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s).
  For more information please contact:
  Chantelle Tree