1074_ SAP Basis Consultant

at  JorDan Human Resources

ESSENTIAL SKILLS REQUIREMENTS:

• Advanced SAP Basis Administration
• Advanced Oracle and HANA Database administration
• Intermediate SuSe Linux Operating System administration
• Exposure to Cloud technologies, preferably Azure or AWS
• Incident Management (IM), Change Management (CM), Problem Management (PM)
• ITIL process knowledge and work experience
• Agile Methodology knowledge
• IT Service Management (ITSM)

ADVANTAGEOUS SKILLS REQUIREMENTS:

• General Cloud IaaS knowledge i.e., MS Azure; AWS
• Motor or related manufacturing experience
• JIRA and Confluence exposure
• SAP Technical Solution Build exposure

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

• Degree in Information Systems or equivalent experience
• Minimum of 8 years IT working experience
• Minimum 6 years’ experience in SAP Basis (Required)
• ITIL certification (Advantageous)
• ITIL process knowledge and work experience (Required)
• SAP Certified Technology Associate - SAP HANA 2.0 and / or SAP Certified Technology Consultant - SAP S/4HANA System Administration (Required)
• Project Management experience and / or certification (Advantageous)
• Solution Manager experience (Advantageous)

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

• Action and coordinate CM (Change Management) tasks and tickets as required
• Action and resolve CIM (Critical Incident Management) tickets as required
• Action and resolve IM (Incident Management) tickets
• Raise and lead tasks PM (Problem Management) tickets as identified
• Handling Tickets and Tasks with the responsibility for closing the same within defined SLA’s (Service Level Agreements)
• Control all aspects of SAP Systems operations for systems in scope to ensure compliance to the IT Internal Controls
• Ensure proper maintenance & control of the responsible SAP Systems
• Support Feature Team in an Agile approach by proactively managing assigned User Story’s in-line with the organisational Agile Working Model
• Performing ticket duty services as and when required in-line with feature team requirements
• Ensure systems compatibility with agreed AG strategies and standards
• Responsible for troubleshooting issues for the system and providing support
• Develop systems solutions in line with quality and delivery requirements
• Interaction with clients through meetings, calls and emails
• Measuring actual progress against planned objectives
• Preparation of system/technical documentation (as per ISO standards)
• Proactively propose solutions to improve the support of (new) business processes
• Regular reporting on system status to ensure compliance with TMP targets
• Review and present proposed system solution to Feature Team Lead and / or Sub Product Owner
• Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for Business Blueprint document
  For more information please contact:
  Chantelle Tree