1336409 Customer Delivery Consulting Engineer

at  Cyberhill Partners LLC

WHAT YOU’LL DO

• CX Americas, US Public Sector Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to public sector IT leaders who are accelerating their mission by redefining their IT. Serving the U.S. Federal government, state and local governments, education, and publicly funded healthcare, we provide senior technical expertise, deep knowledge of the public sector domain, and a strong commitment to the missions of this unique group of customers.
• The Network Consulting Engineer position is responsible for the support and delivery of Advanced Services Network Optimization, Security, and/or Unified Collaboration services to Cisco’s Tier 1 Customers in the US Public Sector market. In this role, you will be “Cisco’s face to the customer” working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and able to rapidly respond to escalated issues. With a top-tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you’re well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.

Role & Responsibilities

• Decisions impact the quality, efficiency and effectiveness of own team and other teams whose work activities are closely related, including cross-functional teams.
• Ability to understand and communicate project scope and map it to customer business goals and objectives.
• Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.
• Takes leadership role in execution of delivery projects.
• Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing).
• Creates, reviews and approves project deliverables (e.g. Design recommendations, High Level Design, Low Level Design, Implementation/ Change Management Plans).
• Builds and/or leverages test environments as required to resolve highly complex problems and compatibility issues.
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
• Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across a broad range of technologies.
• Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs.
• Typically interacts with individual contributors, managers, and works with customers regularly. Collaborates with Sales Team in creating and demonstrating technology solutions to customers.
• Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution.
• Independently applies known solutions and templates to complete deliverables. Leads in creating and delivering consulting recommendations to the customer. Identifies and initiates the collaboration for problems of diverse scope and complexity. Creates templates, intellectual capital, and standardized materials for future reuse and delivery