1st/2nd Line ICT Support Analyst

at  Watmos Community Homes

This role involves:

• Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
• Providing first and second line diagnosis, resolution and technical support.
• Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.

The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
WATMOS Community Homes is a unique social housing landlord owning just over 2700 homes for rent in the Walsall area of the West Midlands and Lambeth in London. There are also 300 leaseholder properties. As a charitable housing provider, our main role is to provide accommodation for people in need of housing. We are founded on the principles of inclusion and resident empowerment in a culture which values people’s individual and collective contribution to their community. Watmos Community Homes (WCH) is based around ten Tenant Management Organisations (TMOs).
Leading the way in resident managed housing Watmos’ unique approach has put it at the forefront of transforming communities and exceeding expectations. We are seeking outstanding and dedicated individuals who share our passion for improving people’s lives

• Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
• Providing first and second line diagnosis, resolution and technical support.
• Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure