1st/2nd Line IT Support Engineer
at Microbyte Solutions Ltd
London SE1, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Sep, 2024 | Not Specified | 30 Jun, 2024 | N/A | Teams,Active Directory,Sharepoint | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Microbyte is looking for a 1st/2nd line engineer to join an established MSP with exciting growth plans. This role will be for the London Bridge office and will mainly be office-based. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.
The role will include:
- Call-taking and immediate fixes (triage)
- Pre-booked support tickets
- Working with forward-thinking engineers and the latest technologies
- On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)
- Diverse customer-base and solution portfolio
- Integration with a fast-paced, international team of people
- Excellent, developed roadmap opportunities for clear progression
Role Specifics:
- Probation Period: 3 months
- Working Hours: 08:45 – 17:30
- Salary: Dependent on experience but based on a clear roadmap
Working Knowledge Required:
- PC, Mac + Windows Server (2016, 2019, 2022) Administration
- Office 365 Administration (Exchange Online, Teams + SharePoint)
- Printer Management + Administration
- General Application Support (Office, Sage etc.)
- Networking Concepts (DHCP, DNS, IP, NAT etc.)
- Remote Support Tools
- Active Directory + Azure AD Administration
For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues
Responsibilities:
The role will include:
- Call-taking and immediate fixes (triage)
- Pre-booked support tickets
- Working with forward-thinking engineers and the latest technologies
- On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)
- Diverse customer-base and solution portfolio
- Integration with a fast-paced, international team of people
- Excellent, developed roadmap opportunities for clear progressio
Role Specifics:
- Probation Period: 3 months
- Working Hours: 08:45 – 17:30
- Salary: Dependent on experience but based on a clear roadma
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
London SE1, United Kingdom
