1st Line Application Support Analyst

at  Berkshire Healthcare NHS Foundation Trust

Can you make a difference? Do you enjoy helping people solve problems?
If you’re a motivated individual with a ‘can do’ attitude, strong attention to detail, the ability to work under pressure in a fast-paced support environment, a passion for learning and possess excellent communication and customer service skills – then we just might have the perfect opportunity for you.
We believe technology and innovation will drive the way care is delivered in our community, and we are committed to using technology to engage with patients.
We’re looking for someone to join the first line team within our clinical application support service. The application support desk based at Bath Road, Reading operates from 08:00 – 17:00 Monday to Friday. Staff are expected to work a shift pattern to cover this period.
This is a great opportunity for a junior IT analyst or administrator to gain experience and grow within a forward-thinking organisation.

MAIN RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

Working harmoniously, effectively and efficiently within a team and as part of a wider service delivery function
Taking calls from users who are experiencing issues with clinical applications.
Providing smartcard registration and support service.
Providing support to customers via telephone, email, MS Teams and in person.
Ensuring all issues are logged on the support desk system with detailed and accurate information.
Responding to and resolving reported issues in a timely manner
Escalating complex issues to the System Admin team.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

THE “MUST HAVES” FOR THIS ROLE:

At least 1 year’s experience in an IT/Application Support or Technical Customer Service role.
Excellent communication skills. Able to convey technical issues to a non-technical audience.
Ability to work under pressure and to deadlines and deliver objectives.
Ability to work effectively as part of a team and on your own to achieve service KPIs.
Please see the job description and person specification for further information about what the job entails and the requirements for the role.
If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: David Rowe on 0776 876 3270 or email: david.rowe@berkshire.nhs.uk who’ll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required