1st Line IT Support Engineer

at  Kontak Recruitment SA

MINIMUM REQUIREMENTS:

Microsoft Windows server (2012, 2016 and 2019)
O365 and its complimentary add-ons (OneDrive, Teams)
Good troubleshooting experience with:
o Azure
o HyperV/VMware
o InTune/MDM
o Exchange
o SQL Server
o Sharepoint
o Storage (SANs & NAS)
Antivirus
Firewall fundamentals (WatchGuard/SonicWall)
Networking fundamentals (managed switching, VLANs)
Excellent general hardware/software troubleshooting and problem-solving skills.
Strong networking skills
Storage troubleshooting (SANs & NAS)
Exchange troubleshooting

Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls.
Managing the timely resolution of open calls and call actions across all customers.
Take ownership of incidents assigned to you and manage them through to resolution.
Ensure that technical or operational issues on a service ticket are escalated efficiently.
Ability to research ideas and concepts to source suitable technical solutions or resolve problems.
‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes.
Provide on-site support for customers as and when required.
Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for their customers.