1st line IT Support

at  Orbex Space

Orbex are looking for someone join our team as a 1st line IT support engineer for our team in Copenhagen, Denmark to supporting our team with a wide range of tasks so that they can focus on the development of our launch vehicle!
The role will be broad, with good opportunities to grow and make the job your own.
It is a part time position for 22.5hrs a week, and we will be happy to work around your schedule, so please indicate your availability in the application.

JOB SUMMARY

The IT support engineer will provide effective IT assistance across all aspects of the business and will provide back up and support to the second and third line.
The position is responsible for supporting and maintaining the Servers and Desktops operating systems and Microsoft Office 365 environment plus general maintenance of all IT-related hardware/software, experience with network security is expected and ideally experience working on Linux. The position provides exposure to a broad range of IT-related projects and activities.

ORBEX

Orbex is Europe’s most exciting space company. You will be joining a team developing one of the most innovative, high-tech orbital space launch vehicles in the world, and you’ll have the chance to earn an ownership stake in the company.
We are a highly motivated and focused team, and we are looking for colleagues who share our vision of creating Europe’s first fully private space access company.

DESIRABLE SKILLS

• Previous experience in 1st Line support role
• Excellent written and verbal communication skills
• Microsoft Windows 10
• Microsoft Server 2019
• Microsoft Office 365
• Microsoft Active Directory, Group Policy, DHCP and DNS
• Good understanding of Network Technology VLAN and IP routing protocols.
• An understanding of Wireless network technologies
• Understanding of SIP/IP Telephone Systems
• Understanding of Enterprise anti-virus suites
• An understanding of Back-up technologies (Veeam, Symantec Backup Exec etc.)
• VMware Certification
• Good understanding of Security Firewalls
• VMware ESX, vSphere, vMotion configuration, management and support

You will be provided with significant training although existing 1st line/2nd line support experience would be beneficial. We are looking for someone who can work autonomously, solving problems as they pop up, plan some more complex tasks and lean on the IT manager for support where required.

Amongst your responsibilities you will:

• Provide 1st, Line desk side and remote IT support
• Solve Company-wide information systems problems
• Maintain security arrangements for all IT systems
• Assist with and implement IT solutions (hardware and software) to assist in achieving business targets
• Maximise and promote system utilisation by all users, providing relevant training where necessary
• Maintain documentation for all systems (hardware and software)
• To include all applications installed and network topology/diagrams
• Assist with software licensing to ensure legality
• Undertake system monitoring, including disk space and maintenance to ensure system integrity, and minimisation of down time
• Undertake network cabling adjustments as and when requested to ensure all PCs and peripheral devices are connected and accessible
• The care of IT and technical equipment both used in own role and in the provision and installation of equipment across the business
• To work within defined budgets. Ensuring that quotes are obtained and purchases are authorised and signed off by the IT Manager