1st Line Support Engineer - Bradford - £21-26k

at  Senitor Recruitment

JN -032024-44559_1712902396 Posted: 12/04/2024

• £21000.00 - £26000.00 per annum
• Bradford, West Yorkshire
• Permanent

1st line support engineer - Bradford - £21-26k
An established client of ours in the Technology sector are looking for a 1st Line Support Technician to join their internal IT department, on a permanent basis. Joining a team of 4 others, the successful candidate will respond to resolving 1st line incidents answering and resolving customer queries to a high standard and logging tickets via phone calls, emails from a chat system.
This is an office-based role in their Bradford office, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday.

SKILLS / EXPERIENCE REQUIRED:

• Previous experience in a similar 1st line support role.
• Knowledge of Windows 10/11
• Active directory
• SQL, any experience is desirable
• Networking Knowledge
• Office 365
  This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development.
  Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!
  If you’d like more information about the role, please contact Jasmine Brady for more information on 07458160158 / email your CV to Jasmine.Brady@senitor.com
  For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy

• Act as the first point of contact for IT related issues via the Service Desk via phone, email .
• Maintain the ticketing system, ensuring that calls have been logged and actioned (including escalations to senior members of the team).
• Password resets and unlocking accounts.
• Setting up new users.
• Processing starters and leavers, setting up new equipment.
• Troubleshooting hardware and printers.
• Installing and imaging software.
• Improving business processes and client liaison
• Opportunities to experience 2nd line support
• Gaining knowledge of data imports