1st Line Support Engineer / Helpdesk Engineer

at  Bridge of Hope

EXPERIENCE AND SKILLS:

• Educational Requirements - GCSE/A Levels/Degree (as per company minimum requirements)
• Prior experience within a support-focused role, ideally dealing with a technical product or service.
• Solid experience with desktop hardware, including upgrades and troubleshooting.
• Ability to problem solve within a technical environment.
• Strong communication skills in German / English.
• Strong customer service approach and team player.
• Strong work ethic and ability to work in dynamic work environment.
  Technical Competencies: Active Directory, VMWare, Windows 10 and 11 experience, Office365, MS Office Office 365 - Administration and Support
  If you have the above skills and wish to be considered for this position or find out more details then please contact Nathan Woakes on 07385031222 or submit your CV to nathan.woakes@proactiveglobal.com alternatively, apply to this advert!
  Proactive also offer a referral scheme for successful applicants - if you know anyone that could be suited to this position then please contact Proactive with their details and if they are placed by Proactive you will receive £250. T&Cs apply
  Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
  Proactive Global is acting as an Employment Business in relation to this vacancy

• You will be the first point of contact for all IT support queries.
• Assisting with helpdesk tickets, troubleshooting, and escalating issues where necessary
• Experience with service management systems such as ServiceNow
• Supporting the roll-out of new applications and hardware
• Assist on exciting IT Projects, where you can learn and develop your skillset.
• Setting up new users’ accounts, resetting passwords and assisting with general onboarding issues
• Testing and evaluating new technologies
• Central point of escalation for infrastructure for the local management team
• Perform other duties as assigned