1st Line Support Helpdesk Analyst
at Kent Recruitment Bureau
Paddock Wood, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 08 Jul, 2024 | GBP 26000 Annual | 08 Apr, 2024 | N/A | Microsoft,Technology,Antivirus,Firewalls,Active Directory,Customer Service Skills,Windows,Sharepoint,Switches,Routers | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
£22K - £26K DOE
Do you have experience of working in a MSP?
Are you looking to advance your career in IT?
Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP?
Looking for a company to invest in your Training?
Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude.
As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response.. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30
This is a fun and rewarding environment where people are looked after and enabled to reach their full potential
REQUIREMENTS
- Great customer service skills
- Positive and passionate about technology
- Good problem solving skills
- 1st Line level Experience with most of our *core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
Responsibilities:
- Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
- First point of contact for support calls
- Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
- Achieve both personal and team Golden KPIs targets such as customer satisfaction
- Working in order of SLA and priority of tickets
- System documentation
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Paddock Wood, United Kingdom
