1st Line Support Technician

at  Deerfoot

UP TO £25K + BENEFITS

If you’re looking for a chance to develop your skillset with a market-leading name, this is it. Deerfoot IT Recruitment is helping a Harlow-based company find a 1st Line Support technician, and the role comes with a salary of up to £25k and excellent benefits.
As a 1st Line Support Technician, you will be responsible maintaining and supporting the continuously growing company’s network and IT Infrastructure. Your role will encompass troubleshooting and diagnosing computer hardware and software issues, assisting employees with IT-related problems, Windows and MAC support, and printer support.

• Serving as the first point of contact for IT support and responding to incidents and requests logged in the company Helpdesk System
• Prioritising incidents
• Monitoring and troubleshooting PC and server problems
• Supporting company Wi-Fi and wireless barcode scanners.

To apply for this 1st line support role, you will need at least 1 year of experience in a technical support role. You will also require some of the following:

• Microsoft 365 Administration, Microsoft Exchange Online and Microsoft Office applications
• Windows 10 and 11 endpoints
• Active Directory administration
• Excellent customer service.

In return for your passion, collaborative approach and commitment, you’ll receive a salary of £22k to £25k and a generous benefits package, joining a friendly and inclusive culture.