1st Line Technical Support Agent
at Project People
Bracknell, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 20 Jul, 2024 | Not Specified | 29 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
MANDATORY SKILLS (CANDIDATE MUST HAVE ALL):
- Attention to detail with right first-time attitude.
- A motivated self-starter with a focus on processes.
- Experience working in a customer facing environment.
- Understanding of ITIL processes would be beneficial.
- Basic networking knowledge
Responsibilities:
BRIEF OVERVIEW OF ROLE / PROJECT:
We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.
A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.
Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.
A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.
For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.
YOU WILL BE REQUIRED TO GO THROUGH A NATIONAL SECURITY CLEARANCE PROCESS FOR THIS ROLE BEFORE YOU CAN START THIS POSITION
Project People is acting as an Employment Business in relation to this vacancy.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT Support
Graduate
Proficient
1
Bracknell, United Kingdom