2 X UK Customer Call Center Agents
at RENTOKIL
South Africa, , South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Sep, 2024 | Not Specified | 07 Jun, 2024 | 5 year(s) or above | Data Protection Act,Telephone Manner,Customer Service,Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
RENTOKIL INITIAL:
Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
Find out more on careers.rentokil-initial.com
QUALIFICATIONS, EXPERIENCE & SKILLS
- Tertiary Education in a related field advantageous
- Minimum of 5 years experience in a similar role
- UK Customer Call Center experience essential
- Evidence of sufficient experience to demonstrate ability
- Strong values in customer service
- Good initiative and judgement skills
- Team player
- Customer Focus: excelling at customer service & able to build rapport
- Familiar with Data Protection Act
- Communication skills: both verbal and written including excellent telephone manner
- Ability to work in a hybrid environment
Responsibilities:
KEY WORK OUTPUTS AND ACCOUNTABILITY
- Customer Service Complaint Handling Web & Chat Outbound Customer Feedback (Support)Performance Indicators
- Call Monitoring Scores
- Telephony Performance
- Volume of inbound calls handled
- Volume of outbound calls
- Average duration of calls
- Accuracy of log updates
- Complaints
- Customer Satisfaction
- Average speed to completion
- Call Monitoring Scores
- Speed of response to emails
- Email Response Accuracy
- Chat quality and responses
- Obtain scores for service provide and detailed feedback
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
South Africa, South Africa