2024-010 – Client Support Worker – LAUNCH (750 Dundas)

at  Parkdale Queen West Community Health Centre

QUALIFICATIONS:

1. You will have an undergraduate degree in a relevant discipline from a recognized university, or some
   post-secondary education combined with significant experience in health promotion and/or community
   development
2. Your 3-5 years of experience in a community setting should include demonstrated knowledge of community
   resources, harm reduction, and supportive counselling
3. Experience/familiarity with drug overdose and first aid response
4. Excellent written and verbal communication skills
5. Extensive advocacy, crisis intervention and prevention, conflict resolution, and negotiation skills
6. Extensive knowledge of various systems that are attached to sheltering clients (CAS, PGT, OW/ODSP,
   criminal justice system, taxes, immigration, legal, housing, transportation, food security) and capacity to
   navigate those systems with ease and professionalism.
7. Ability to travel across the City of Toronto
8. Ability to work with multi-disciplinary teams
9. Ability to maintain databases and produce rudimentary reports
10. Proficiency in the use of computers and various software applications
11. Proficiency in a language other than English, as well as personal/lived experience of drug use,
    homelessness and/or street involvement are assets
    Compensation: $52,604 to $61,944 per annum, plus Group Benefits and HOOPP (Health Care of Ontario Pension
    Plan)
    If you are interested in joining in a creative and dedicated team to, we want to hear from you! Applicants, please
    send your resume and cover letter in a single document (MS Word or PDF format only). Please apply using the
    form at the bottom of the PQWCHC employment page: https://pqwchc.org/contact/employment/

Maintain an atmosphere of respect and safety, engage vulnerable individuals who access mobile harm reduction
services and provide brief social and health navigation to enhance client connections. Behavioural de-escalation
are common features of the CSW role, and the incumbent will have strong skills in crisis intervention and in
providing support while maintaining strong boundaries. The position provides backup to the Overdose Prevention
Support Worker and performs a wide range of administrative duties and distribution of harm reduction gear.