2024/25 Retail Summer Internship

at  ANZ Banking Group

Req ID: 68785
Department: TA&M Strategy, Change and CoE
Division: Talent & Culture
Location: Melbourne, Sydney, Brisbane
About Us
At ANZ, we are driven by our purpose and strive to create a balanced and sustainable society in which everyone can take part and build a better life. Our purpose not only supports our business strategy, it guides the decisions and actions we take every day as we serve individuals, families, businesses and communities.
About the Retail Intern Program
Australia Retail supports ANZ’s largest market, with approximately 15,000 employees serving five million Retail customers across Australia. The division includes ANZ’s Retail banking propositions in Australia, including Customer Engagement, Marketing, Strategic Delivery, Financial Wellbeing- Research and Design, Home Loans, Everyday Banking, Customer Migration and Customer Service Operations. It also includes portfolios who support ANZ’s online and mobile banking applications and other digital solutions, as well as customer remediation and complaints resolutions.
Led by Maile Carnegie, the Australia Retail division is instrumental in supporting our customers’ financial wellbeing.
As a paid Retail Intern, you will be exposed to a wide range of development opportunities and experiences in how we serve and work with our customers across one or more of our businesses. You will receive full support and training, and the guidance to help you decide if ANZ is where you want to be. At the end of the internship, you’ll have the opportunity for an early offer into our graduate program the following year.
The program may have you working across the following Retail portfolios:
Customer Engagement: Marketing & Digital Sales and Retail Distribution
Strategic Delivery
Financial Wellbeing (FWB), Research & Design
Home Loans
Customer Migration
Customer Service Operations
Customer Resolution & Remediation
For more information, Click Here
Who makes a good Australia Retail Intern?
You don’t need a banking or finance background to join Australia Retail – you will enjoy collaborating on exciting projects, thrive working in a team, be a strong communicator, enjoy putting forward ideas and deliver at pace. You are passionate about helping our customers meet their needs through creative ideas, data, research, and problem solving – building strong relationships along the way. You are friendly, curious, self-motivated, and keen to build your understanding of how a business operates.
Suitable Applicants
We are looking for well-rounded people who are keen to join a fast-paced, rapidly transforming business environment. Our Australia Retail stream is degree agnostic, we are looking for passion and skills from all study streams.
Interns who go on to become Graduates in our program are from diverse backgrounds but have one thing in common: they’re passionate about our customers and are committed to creating a great customer experience.
Note: Please only submit one application / apply for one advertisement for the 2024/25 ANZ Summer Intern Program. You will have the opportunity to also select a second preference of stream as part of the application form. If you apply for more than one, we will only be progressing your first application

Please refer the Job description for details