2025 Cloud Compliance & Audit Operations Internship

at  Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Cloud Compliance & Audit Operations Internships
At Genesys, we take pride in our ability to on-board, train and develop software engineers in all aspects of software development. If you have a passion for software development and want to work in a highly collaborative, fast paced environment, we would love to hear from you.

Genesys are excited to offer two internship opportunities within our Information Security & Compliance Teams:

• Governance, Risk, Compliance (GRC) & Privacy Intern.
• Audit Operations Intern

These internships will afford you the opportunity to work on all aspects of security, risk and compliance within an agile work environment developing cloud contact centre software. It is the function of these teams to ensure that risks are managed proactively, and compliance requirements are met within Genesys Cloud from initial design to production. We are required to keep our customers, company and employee data safe, and to provide this to third-party auditors. Successful candidates for this role must be comfortable learning to evaluate and document emerging compliance requirements in a fast-paced organization.
Our internship placements will start early January 2025 and run on a full-time basis until the end of August 2025.
Location: For these positions, we are considering candidates who are happy to work from our Galway office on a hybrid basis.

More about these opportunities:

• We are looking for dynamic undergraduates who would be excited to work in an innovative, fun and diverse environment building hosted SaaS applications.
• You will be learning about the different applicable EU regional and international compliance requirements and implementation of technical safeguards protecting data within the cloud, risks involved and mitigation measures.
• You will get opportunities to learn how compliance third party audits are conducted and sit in walkthroughs with external auditors as SMEs give detailed demonstrations of how we protect the data and assets within our cloud environment.
• You will be learning about the implementation of technical safeguards protecting data within the cloud. Sitting in on technical walkthroughs with external auditors as SMEs to give detailed demonstrations of how we protect the data within our environments.
• Driving continuous improvement is vital in the security and compliance space. You will be assisting the Product GRC and Privacy team to streamline our internal processes. This is not strictly a coding position, but you may be writing some Python code, as well as internal documentation for GRC.

You will be communicating regularly with all Genesys business units to drive audit activities. These activities will include but are not limited to:

• Scheduling upcoming audits and performing gap assessments.
• Gathering and presenting evidence of implemented controls during fieldwork.
• Remediation of findings once an audit has concluded.

What we look for in you:

• Under-graduate/ Graduate of a STEM degree or an equivalent course.
• Successful candidates must be able to demonstrate enthusiasm for risk and compliance and technical controls implementation.
• Experience with Markdown, JavaScript or Python is preferred but not essential.
• Note: It is more important to have the enthusiasm to learn and grow in this role than it is to have experience with the technologies we use.
• Knowledge about AWS environments or similar environments and cloud-based solutions is an added advantage.

The Hiring Process:

• If this sounds like you, then we would love to hear from you. You can submit your up-to-date CV through the application link.
• A 30-minute zoom interview is scheduled with you and the hiring manager to tell you a bit more about Genesys, the available intern position, followed by a discussion about your background & interests.
• To prepare for this interview, we would recommend brushing up on your software engineering theory to ensure that you are comfortable talking about your project work, and some of the problems or challenges that you have debugged in your own software.
• A member of our Talent Acquisition team will be in contact with feedback. If you are successful in securing an offer for one of our intern positions, a member of our team will discuss this with you.
• Finally, You’ll get started with us in January!

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

Please refer the Job description for details