24-076 Computer Support Specialist

at  The City of Maple Ridge

POSITION OVERVIEW:

We’re thrilled to announce a fantastic opportunity for a Computer Support Specialist to join our team. If you’re passionate about technology and love helping others, this role is perfect for you!
As a Computer Support Specialist, you’ll be the friendly face of our organization, providing top-notch onsite computer support and problem-solving services to our amazing team. Your day-to-day will involve diving into software and hardware issues on workstations, laptops, and network systems, ensuring everything runs smoothly for our users.

But that’s not all! You’ll also be responsible for:

• Installing and configuring software and hardware with ease.
• Provide orientation and training to users, making sure everyone feels confident and empowered.
• Develop and implement helpful user aides to streamline processes.
• Build strong relationships with both internal and external contacts.
• Perform essential systems maintenance to keep everything running smoothly.

We believe in giving our team members the freedom to shine, so while you’ll have general supervision, you’ll also have the opportunity to exercise your independent judgment and take action when needed. Plus, you’ll be at the forefront of our commitment to exceptional customer experience, ensuring every interaction leaves a smile on our customers’ faces.
We’re all about creating a supportive and inclusive environment! That’s why we’re looking for someone who can thrive under pressure and isn’t afraid to shine in front of a crowd. If you’re comfortable working within tight timelines and enjoy tackling tasks in front of large groups, then you’ll fit right in with our team!
So, if you’re ready to embark on an exciting journey with us, apply now and let’s create amazing experiences together!

EDUCATION & EXPERIENCE:

Completion of a two-year diploma course in computer sciences or related discipline at a technical institute or community college, plus sound related experience; or an equivalent combination of training and experience.

KNOWLEDGE, SKILLS, & ABILITIES:

• Considerable knowledge of the practices and procedures used in the installation, configuration and operation of computer equipment and software applications as related to the work performed.
• Sound knowledge of the functions of departments served and their requirements as applied to the work performed.
• Sound knowledge of communications and local area networks.
• Sound knowledge of problem definition and solution techniques applicable to work performed.
• Ability to examine users’ current applications, practices, and needs, and to identify problems and recommend or implement solutions or improvements.
• Ability to investigate, document, assess and resolve software and hardware problems and to liaise with vendor representatives and superiors on the more complex problems.
• Ability to evaluate computer software and hardware and make recommendations regarding the acquisition and use of products.
• Ability to establish and maintain effective working relationships with a variety of internal contacts and to provide advice, information, assistance, and specific applications training to same.Skill in the operation of equipment used in the work.

• Installing and configuring software and hardware with ease.
• Provide orientation and training to users, making sure everyone feels confident and empowered.
• Develop and implement helpful user aides to streamline processes.
• Build strong relationships with both internal and external contacts.
• Perform essential systems maintenance to keep everything running smoothly