24-125 Customer Experience Clerk

at  The City of Maple Ridge

POSITION OVERVIEW:

We are seeking Customer Experience Clerks to warmly welcome visitors and families to our recreation facilities in the City of Maple Ridge. This role involves a blend of clerical, cashiering, and receptionist duties, providing essential assistance and information to the public. Responsibilities include handling recreation program registrations, facility admissions, bookings, activities, events, schedules, rentals, and fees. Additionally, Customer Experience Clerks assist with registration and access to various programs and services. They also play a crucial role in ensuring the safety of patrons and the facility by supporting building security and monitoring security cameras. Join us in enhancing the recreational experience for our community!

EDUCATION AND EXPERIENCE

Completion of the Grade 12 including or supplemented by courses in standard commercial subjects; some clerical experience including cashiering; First Aid certification is preferable; or an equivalent combination of training and experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Sound knowledge of computer terminal and cash register operations.
• Sound knowledge of programs, room bookings, activities and services offered by the Parks Recreation and Culture Department.
• Good knowledge of modern office practices and procedures.
• Ability to meet and deal effectively with the public in a positive manner in providing information and assistance related to the work.
• Ability to receive remittances, process payments, make change, issue receipts, and balance cash accurately.
• Ability to perform data entry with accuracy and to perform clerical tasks related to the work.
• Ability to follow oral and written instructions and to learn assigned recurrent clerical tasks of some complexity within a reasonable time.
• Ability to meet Municipal standards.

Please refer the Job description for details