25147508_App L2 Support

at  DXC Technology

Singapore, Southeast, Singapore -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Jul, 2024Not Specified28 Apr, 20241 year(s) or aboveGood communication skillsNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

JOB DESCRIPTION:

Posting Title: Application Support (L2)
Job Description:
We are looking for a proactive and dynamic professional to join our Application L2 support team to
provide maintenance and support for a mission critical system.
Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.
Roles and Responsibilities:
 Provides day-to-day application support for reported production issues and resolve within the

stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:

  • Knowing and understanding the issue,
  • Investigate and perform analysis to determine root cause(s),
  • Provide corrective and preventive solution,
  • If required, escalate case to L3 or technical support for further investigations,
  • Ensure successful and timely completion of application batch jobs,
  • Propose improvements to address recurring issues and
  • Close monitoring gaps.

 Support implementation of changes in accordance with the standard operation procedures to
ensure smooth rollouts / deployments,
 Identify opportunities for automation to minimize manual task and
 Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be

given as per required:

  • One week of standby duty for every one to two months,
  • Ad-hoc activation to be onsite for urgent production issues and
  • There may also be occasions whereby support duties are required outside of working hours /

public holidays for a short-term basis upon clients’ requests.
Requirements:
 Strong problem investigation and solving skills,
 Has an analytical mindset and able to understand business and functional concepts,
 Proactive and self-driven and able to work under pressure with a high sense of urgency,
 Basic knowledge of Java programming and has some hands-on coding experience,
 Possess SQL knowledge and able to construct basic SQL queries,
 Able to understand and grasp concepts of users’ interfaces, client-server environment, web
technology, operating systems (Unix & Windows), database and middleware,
 Ability to work effectively both independently & within a team,
 Good communication skills for interaction with both internal and external stakeholders of all levels
(Internal teams, clients, external / other 3rd party vendors and management),
 Experience with writing scripts for automation will be an advantage and
 Experience working with IT ticketing systems will be an advantage.
Qualifications:
Diploma in IT related discipline
1 year or more working experience in IT industry
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT

Graduate

Proficient

1

Singapore, Singapore