2nd/3rd Line Support Engineer

at  Digital Waffle

WHAT YOU WILL BE DOING:

• Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).
• Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.
• Implement robust data backup and recovery solutions, safeguarding our critical information.
• Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.
• Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.