2nd/3rd Line Support Engineer – Onsite/Field based

at  ITS Resourcing

Role – 2nd/3rd Line Support Engineer – Onsite/Field based
Location – Travel around M4 corridor - Gloucestershire/Bristol/Somerset
Salary – up to £34,500 package plus company car
Permanent vacancy
A fantastic opportunity has arisen for an onsite/field based IT Engineer to join a rapidly growing IT Services and Solutions business
This position will form a key part of the IT Support team, working with a fantastic team of individuals and giving you exposure to leading server and networking technologies.

Further responsibilities within the role will include;

• Perform scheduled contract visits at customer sites and complete relevant documentation
• Attend customer sites and troubleshoot IT issues which cannot be resolved remotely by the Network Operations Centre
• Provide management and support of the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation.
• Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software.
• Support IT projects and activities, ensuring that IT systems are reliable and performant at all times.
• Providing support to a mixture of public and private sector customers, with a large percentage being in the education sector.
• Provide holiday and sickness cover onsite at customer sites when required
• Provide field-based cover to primarily Gloucestershire/Bristol/Somerset regions

Technology exposure needed;

• Windows Server (2012, 2012 R2, 2016 & 2019)
• Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
• Office 365
• Backup & Replication
• Anti-Virus
• Basic TCP/IP, switching and routing configuration and installation
• Firewall and VPN configuration
• Corporate wireless systems
• Hypervisor experience (VMWare/Citrix/Hyper-V)

Package details and benefits -

• A basic salary of up £34,500 per annum
• Company car - please note you will be required to hold a full UK driving licence
• A generous holiday allowance of 25 days plus bank holidays, which increases with the length of service
• A DBS check will be part of the recruitment process

• Perform scheduled contract visits at customer sites and complete relevant documentation
• Attend customer sites and troubleshoot IT issues which cannot be resolved remotely by the Network Operations Centre
• Provide management and support of the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation.
• Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software.
• Support IT projects and activities, ensuring that IT systems are reliable and performant at all times.
• Providing support to a mixture of public and private sector customers, with a large percentage being in the education sector.
• Provide holiday and sickness cover onsite at customer sites when required
• Provide field-based cover to primarily Gloucestershire/Bristol/Somerset region