2nd line Network Engineer

at  Computacenter

Location: UK - Nottingham, UK - Hatfield | Job-ID: 206600 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

ABOUT US

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business

Key Accountabilities:

• Stakeholder engagement will be key, and you will establish and maintain good relationships within IT Services and Business Change, additionally interacting with business teams, as and when required
• Maintain good customer relationships
• Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required
• Managing documentation, taking ownership and updating knowledge articles as required
• Liaising with 3rd Line team members to enable any service improvement to reduce incidents on customer environments

Key Accountabilities:

• Stakeholder engagement will be key, and you will establish and maintain good relationships within IT Services and Business Change, additionally interacting with business teams, as and when required
• Maintain good customer relationships
• Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required
• Managing documentation, taking ownership and updating knowledge articles as required
• Liaising with 3rd Line team members to enable any service improvement to reduce incidents on customer environments.

Roles and Responsibilities:

• Call and incident Management
• Delivery of network configuration tasks on LAN, WAN and security devices
• Implement and manage disaster recovery and back-up of network devices
• Monitoring the network and implementing changes to ensure optimal performance
• Raising TAC cases with networking vendors
• Maintaining a good level of technical ability and understanding
• Attend and contribute to key stakeholder meetings
• Develop an interest in Cloud technologies (Azure, AWS)
• Implement network upgrades and patching
• Configure and manage a variety of LAN and security devices
• Maintain technical documentation and designs
• Assist other team members with technical escalations
• Respond to network incidents within the defined Service Level Agreements
• Monitor and update the call management system as required
• Assist with producing availability reporting.