2nd Line Technical Support Engineer

at  APCOA PARKING UK LTD

SKILLS / EXPERIENCE / QUALIFICATIONS

• Prior experience within second-line technical product or service focused support role
• Ability to problem solve within a technical environment
• Strong customer service approach and team player
• Strong work ethic and ability to work in dynamic work environment
• Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S
• Understanding of Networking principles – LAN / WAN
• Proactive and checking with 3rd parties for updates, and chasing where necessary
• Experience in imaging Software (Acronis)
  Ideally this role would suit an experienced 1st Line Engineer who is looking to take the next step in their career.
  Does this sound like what you have been looking for? Click “apply” today and one of our team will be in touch soon!

RESPONSIBILITIES & DUTIES

• Answer either first line support or end user software or hardware queries via email, phone or face to face
• Work with first line support staff or end user to resolution or escalate to third line support as and when necessary
• Work with the IT Management team and support team to ensure recurring technical issues are addressed
• Update the ticketing system, ensuring notes, progress and required actions have been input promptly
• Visit APCOA sites and 3rd Party sites to fix / resolve technical issues
• Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues
• Able to learn, comprehend and run 3rd Party tools / applications
• Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites