3PL Customer Service Manager

at  Team Recruitment

About the Company: A well established New Zealand owned logistics business who provide a service offering to their clients across the entire supply chain. They also have a new purposely built facility that boasts success..
About the Role: We are currently seeking a 3PL Customer Service Manager to oversee and manage all aspects of their 3PL customer service operations.

Duties include:

• Managing, supporting and coaching a team of 3 customer service representatives.
• Customer relationship management including reporting
• New customer implementation
• Process optimisation, driving continuous improvement.
• Performance monitoring and reporting
• Compliance and quality assurance
• Ensure all customers are invoiced as per agreed rates

Skills & attributes:

• Sound experience in 3PL customer service supervisory or management
• System savvy with WMS and Microsoft Excel
• Excellent communication
• Great energy and driven to succeed you are looking for a new opportunity, this role is not to be missed. Our client is in a rebuild faze and are excited to grow this business with the help of an energetic customer service manager.

Interested? if so send your resume to Rosalee Fitisemanu
How to apply? The first step is to apply online via this job ad. If possible, please submit your CV in Microsoft Word. Partner with the leading recruitment agency for Freight and Logistics professionals. With over 25 years of experience, our seasoned consultants leverage their extensive industry knowledge and network to fill 79% of our jobs from existing connections. Benefit from our team’s first-hand experience in the field, ensuring we understand your unique needs in the ever-evolving world of Freight and Supply Chain Logistics. Learn more about us here - www.teamrecruitment.co.n

• Managing, supporting and coaching a team of 3 customer service representatives.
• Customer relationship management including reporting
• New customer implementation
• Process optimisation, driving continuous improvement.
• Performance monitoring and reporting
• Compliance and quality assurance
• Ensure all customers are invoiced as per agreed rate