3rd Line IT Engineer
at Commercial
Cheltenham GL53, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 13 Aug, 2024 | GBP 42000 Annual | 13 May, 2024 | 5 year(s) or above | Microsoft Azure,Netscaler,Vlan,Hyper V,Autopilot,Citrix Xenapp,Scom,Veeam,Intune,Virtual Desktop,Virtual Server,Tenancy Management,Windows Server,It,Microsoft | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Join our team as a 3rd Line IT Engineer and tackle the most challenging and complex issues our clients face. As a dedicated professional, you’ll strive to deliver high quality service to both internal and external customers. With your robust technical expertise spanning various disciplines, you’ll earn the respect of your colleagues and clients. If you’re ready to make a difference and thrive in a fast-paced environment, we want to hear from you!
ABOUT US
We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.
Commercial are business transformation specialists. We transform business impacts and experiences by applying original thinking to everyday practices.
We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear.
We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.
We are #commercialbynature.
How To Apply:
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Responsibilities:
- Maintain 3rd line support tickets correctly and keep the customer updated with progress every day
- Work within the 3rd line team to resolve customer issues remotely via telephone, email and remote support sessions
- Act as a point of escalation for the 2nd line team as well as off-site support staff
- Work with off-site support staff to promote a seamless and collaborative support service
- Take ownership of the entire support process end to end and be the primary customer liaison for the issue
- Build excellent customer relationships and ensure service excellence is delivered at all times
- Work with third party vendors including Microsoft, Citrix and VMware until issue resolution
- Provide on-call services as part of a shift rotation pattern
- Build and maintain strong relationships with internal and external stakeholders to build confidence and promote NOC servicesHandle difficult calls and resolve difficult customer situations through excellent communication and direct stakeholder engagement
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Trade Certificate
Certificate services / certificate authority
Proficient
1
Cheltenham GL53, United Kingdom
