3rd Line Support Engineer (Support & Projects) - Derby

at  ITS Resourcing

Nottingham, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Aug, 2024GBP 40000 Annual30 May, 2024N/ACloud Services,Azure,Site Visits,Sharepoint,Firewalls,Onedrive,Teams,Virtualization,IntuneNoNo
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Description:

How To Apply:

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Responsibilities:

  • Provision of 3 rd line support for incoming IT-related issues through the organisations ticket, Email and CRM systems.
  • Support of Windows Server 2008 - 2019 (hosted and on prem), Active Directory, DNS/DHCP, Group Policy etc. plus MSP technologies such as Remote Server Monitoring, Managed Antivirus, Cloud Backup, Patch Management etc.
  • Preparation and configuration of File Servers (on-premise and hosted environments), Switches, Routers etc.
  • Provide consultative services, installations and manage migrations remotely and at customer sites.
  • Responsible for tracking and progress-chasing of incidents to conclusion and in line with SLAs and quality standards and to the expectations of the customer.
  • Provide a point of technical escalation to Junior team members, providing coaching and support where possible.
  • Provide an excellent level of customer service to internal and external customers

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT

Graduate

Proficient

1

Nottingham, United Kingdom