410 Team Leader: Conference Centre - CSD

at  South African Reserve Bank

BRIEF DESCRIPTION

The main purpose of this position is to provide team leadership to the Conference Centre Team in the provision of hospitality services at the SARB Conference Centre to internal and external stakeholders.

DETAILED DESCRIPTION

The successful candidate will be responsible for the following key performance areas:

• Plan work for self and others to ensure that work allocated is completed within set time and defined standards.
• Supervise and guide the delivery and task execution by the team within the conference centre services function of the SARB ensuring food cost control as well as quality food services and standards.
• Supervise the administration of service requests including cost recoveries and charges.
• Manage the reservation system and ensure accuracy of booking information.
• Coordinate scheduled maintenance and report malfunctioning equipment to ensure continuous service delivery.
• Procure the hospitality commodities and services for conference centre services within hospitality section.
• Compile and provide manager and senior personal in the department with monthly opex budget variance report and the quarterly forecasting report.
• Plan, co-ordinate and supervise stock-take as well as manage stock levels to minimise stock holding.
• Supervise adherence to food safety and hygiene standards in accordance with relevant standards and legislations.
• Stay current with developments within hospitality industry and advise on new products and/or services in the market.
• Identify and propose and implement improvements to methods, practices, procedures and processes.
• Lead engagements with internal, including events coordination and customer satisfaction and external stakeholders (outsourced partners) to ensure efficient and effective service delivery.
• Compile and provide management information through periodic integrated reporting to manager and other senior personnel in the department.
• Manage the performance and development of team members.
• Manage the operational performance of outsourced services ensuring adherence to contractual obligations.
• Plan and execute adhoc functions and events hosted in the conference centre.

• Plan work for self and others to ensure that work allocated is completed within set time and defined standards.
• Supervise and guide the delivery and task execution by the team within the conference centre services function of the SARB ensuring food cost control as well as quality food services and standards.
• Supervise the administration of service requests including cost recoveries and charges.
• Manage the reservation system and ensure accuracy of booking information.
• Coordinate scheduled maintenance and report malfunctioning equipment to ensure continuous service delivery.
• Procure the hospitality commodities and services for conference centre services within hospitality section.
• Compile and provide manager and senior personal in the department with monthly opex budget variance report and the quarterly forecasting report.
• Plan, co-ordinate and supervise stock-take as well as manage stock levels to minimise stock holding.
• Supervise adherence to food safety and hygiene standards in accordance with relevant standards and legislations.
• Stay current with developments within hospitality industry and advise on new products and/or services in the market.
• Identify and propose and implement improvements to methods, practices, procedures and processes.
• Lead engagements with internal, including events coordination and customer satisfaction and external stakeholders (outsourced partners) to ensure efficient and effective service delivery.
• Compile and provide management information through periodic integrated reporting to manager and other senior personnel in the department.
• Manage the performance and development of team members.
• Manage the operational performance of outsourced services ensuring adherence to contractual obligations.
• Plan and execute adhoc functions and events hosted in the conference centre