#725 - M365 Technical Advisor (Japanese) - New Product Playbook
at Upwork
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Jul, 2024 | Not Specified | 08 Apr, 2024 | 2 year(s) or above | Onedrive,I5,Technology,Teams,Sharepoint Online,English,Pro,Windows,Wifi,Soft Skills,Customer Service | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Company Description
Upwork, in collaboration with a leading American multinational technology company, is looking for Japanese - speaking Microsoft 365 Technical Specialists. This unique opportunity allows you to be at the forefront of Microsoft’s New Product Playbook, a suite of revolutionary products set to launch. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.
AVAILABILITY:
40 hours per week (Monday-Friday) from 5pm - 1am UTC. Hourly payments. Someone who can commit weekdays and the other one can cover weekend coverage.
Job Description
QUALIFICATIONS:
- Technical Expertise: At least 2 years of experience (Recommended – 3 years) in Microsoft 365 administration, consultancy, deployment, migration, or technical support.
- Specialization: Deep understanding in Microsoft Exchange Online, SharePoint Online, Teams, Office, OneDrive for Business, or Identity Management Solutions.
- Language Skills: Ability to attend to customers in French and English.
- Soft Skills: Outstanding customer service and active listening skills and high level of patience to serve premium customers.
Device Requirements (these requirements will be verified if you’re proceed in the screening process):
- Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools. Preferred:
- Dedicated laptop or PC for this project with no additional work or personal software installed
- OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project -OR have an additional USER profile dedicated only for this project, with no other software running
- Windows 10 or 11 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset) -Webcam, preferably compatible with Windows Hello Technology
Additional Information
How To Apply:
Incase you would like to apply to this job directly from the source, please click here
Responsibilities:
ABOUT THE ROLE:
We are seeking skilled and experienced Japanese - speaking Microsoft 365 Technical Support Advisors – Engineers. You will be instrumental in gathering insights, detecting bugs, and shaping the readiness and guidelines for new products.
CORE RESPONSIBILITIES:
- Insight Gathering & Bug Detection by the customer Interaction: Review feedback and identify insights on new products through a team’s channel,.
- Content Creation: Help in crafting readiness materials, wikis, Q&A, and guidelines for the New Product Playbook.
- Technical Support & Advisory: Provide essential technical support and advice to French Speaking customers.
- Providing Excellent White Gloves Support service: The premium level of communication skill and comforting tone to interact with customers.
Qualifications
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
Singapore, Singapore