911 Assistant Communications Supervisor (2 vacancies)

at  Lancaster County PA

POSITION SUMMARY

Discover a rewarding career with us!
Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a student loan reimbursement program.
At Lancaster County, we understand the importance of work-life balance. That’s why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.
If you’re passionate about making a difference, apply today to join us in serving the community!

JOB SUMMARY

An employee in this class has the responsibility of assisting in the administration of the telecommunications staff. This work requires proper skills in the efficient use and assignment of resources to assure completion of work schedules and tasks. Complete projects as assigned by the Communications Supervisor. Employee must be able to supervise with fairness, impartiality, and tact.

MINIMUM QUALIFICATIONS

High school diploma or GED.
Three (3) years’ experience in a PSAP as a 9-1-1 Telecommunicator III or equivalent position.
Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities may be substituted year for year.

KNOWLEDGE, SKILLS, AND ABILITIES

Maintains regular and predictable attendance in accordance with LCWC Employee Handbook Section 9.4.
May be required to work outside of normal business hours to attend meetings or in an emergency.
Employee must be able to adapt to an ever-changing work environment and must be able to talk out differences and express opinions with staff.
Exhibits strong teamwork skills and must process co-workers’ input, both positive and negative, in a professional manner.
Must be able to provide own transportation to meetings, trainings, appointments and able to access those locations with reasonable accommodations.
Thorough knowledge of the operations and infrastructure systems of LCWC and various public safety agencies.
Employee must have the ability to plan and supervise the work of others effectively.
Project a positive image by being supportive and cooperative with LCWC Staff, public safety personnel, public officials, news media, and the public always.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

An employee in this class must be able to communicate, sit, stand, walk, reach, and twist frequently. Employee must be able to sit and stand for extended periods of time. Employee will troubleshoot PSAP equipment, as well as other computer and building systems. Therefore, employee must be able to pull, push, kneel and squat occasionally. Lifting up to 10 pounds will be performed frequently and lifting up to 50 pounds may be required on occasion.

Conducts performance appraisals for those employees under his/her charge.
Must present a proper appearance in accordance with LCWC Handbook Section 4.4.
Administers action plans and other corrective action, when needed.
Addresses personnel matters, as assigned.
Coordinates and monitors 9-1-1 Telecommunicator shift transfers and leave request patterns.
Completes all associated paperwork regarding telephone system, computer equipment malfunctions and forwards to appropriate staff for resolution.
Ensures staff actions follow established policies and procedures.
Maintains confidentiality with regards to business conversations, employee information and departmental correspondence.
Maintains skills as a 9-1-1 Telecommunicator at all call-taking/dispatching positions in the event this individual must work at a dispatch position.
Other duties assigned by the 9-1-1 Communications Supervisor.