AACC Administrator

at  NHS Lincolnshire Integrated Care Board

Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate Inputting and maintaining data on data systems, together with the associated correspondence To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required To support administrative function in the setting up of care packages, as required Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required Deal with invoice queries in an efficient and timely manner, as required Adhere at all times to the service guidance, and work within established policies, procedures, protocols and systems ensuring quality standards and performance as directed Answer telephone calls, taking messages and passing on accurately to the relevant department/person To deal with all outgoing and incoming mail. Responsible for sorting all out-going mail to ensure that IG standards are adhered to Resolving complaints if possible and escalate when required. Ensure that complaints are dealt with appropriately, and in accordance with policy Word processing and processing documents (scanning/photocopying) when required Demonstrate office systems and departmental processes to new starters Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales Willing to engage with and learn from peers, other professionals and colleagues to constantly improve quality of wor

Please refer the Job description for details