abc kitchens

at  Maybourne Hotel Group

• The Emory
• Food & beverage
• Full time
  A fantastic opportunity has arisen for a passionate and motivated Senior Host/ess to join the opening abc kitchens team at The Emory.
  Designed by Rémi Tessier and featuring artworks by Damien Hirst, abc kitchens at The Emory brings chef Jean-Georges Vongerichten’s acclaimed abc brand to the UK for the very first time. Vibrant, approachable and contemporary, the restaurant’s glass facade promises views of Hyde Park and Kensington, while the menu brings together delicious elements from a trio of Jean-Georges’ New York locations — abc kitchen, abcV and abc cocina.
  The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group’s global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor.

ENTRY REQUIREMENTS

Successful candidates for the Senior Host/ess opportunity will demonstrate genuine dedication to abc kitchens and The Emory and show a commitment to consistent quality in our product and service.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service. You will already have worked in a busy restaurant environment within a similar role.

MEMORABLE EXPERIENCES

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.

MAIN DUTIES & RESPONSIBILITIES

As a Senior Host/ess you will be responsible for greeting and seating guests in a warm friendly manner to ensure that The Emory LQA and Forbes standards of service are maintained at all times. You will be the very first impression of our department and set the tone for the entire experience, and you will work with the direction of the Restaurant General Manager/Deputy Restaurant Manager to ensure that reservations and seatings are maximised for both overall covers and guest experience.

MAIN RESPONSIBILITIES OF THE ROLE INCLUDE BUT ARE NOT LIMITED TO:

• Conduct bookings reports, two and three days in advance of arrival, reviewing preferences and guest profiles and ensuring information is fully communicated.
• Review all bookings for the day and the week ahead ensuring requests are met in advance where possible. As well as managing all the books in a profitable and efficient way, this include turning tables, sitting guests and managing waiting lists live on a day to day base with the help of the Hostess team.
• Ensure any Food & Beverage pre-arrival requests are followed through and in place for the guest arrival.
• Ensure a comprehensive guest history, including for VIP guests, is recorded and maintained, with the relevant information in the profile following Maybourne and Emory standards.
• Follow abc kitchens and The Emory standards of service and delivery, maintaining budget goals, LQA and Forbes standards.