Aboriginal Senior Client Service Officer Specialist

at  NSW Department of Communities and Justice

Division: Homes NSW
Location:Campbelltown, NSW, AU, 2560 Bankstown, NSW, AU, 2200 Liverpool, NSW, AU, 2170 Fairfield, NSW, AU, 2165
Req ID: 67442

YOUR ROLE

Aboriginal Senior Client Service Officer Specialist provide a broad range of applicant, tenancy and property management services and advice to Aboriginal and non-Aboriginal clients including advocating for those with complex support needs.
You will also liaise with stakeholders across the access and tenancy service streams; and provide coaching and support to team members to optimize business and service outcomes.

WHAT YOU’LL DO

Aboriginal Senior Client Service Officer Specialists assist Aboriginal and non-Aboriginal clients with complex support and housing needs, providing specialized advice, and making referrals to appropriate support services. This role provides a broad range of tenancy and property management services and advice to clients.
In this role, you will be working across a range of Housing programs (including Rent Choice, Start Safely and Private Rental Brokerage), policies and systems to maximize efficiency and service delivery outcomes as well as providing training, coaching and support to team members.
Working collaboratively with Client Service Officers, Team Leaders, internal and external service providers, you will develop innovative strategies to deliver improved client outcomes while contributing to continual improvement for your district.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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