Academic Administrator

at  Online Education Services

REQUIREMENTS

Planning, Scheduling and Academic Support

• Developing schedules and documentation for the Academic Director and Academic Team to fulfil University partner’s QA requirements.
• Developing a range of meeting schedules.
• Coordinating and minuting meetings between OES and partner university
• Collating agendas, reports, data and schedules for meetings and reporting purposes.
• Assisting Academic Director and Senior Programme Lead to document complex quality processes and support materials.
• Providing support to the Academic Director and Senior Programme Lead across academic projects.
• Developing process maps and guidelines for academic policies and procedures.

Complaints and Student Feedback

• Compiling and reporting of complaints and academic integrity issues.
• Maintaining a register of complaints and academic integrity issues.
• Coordinating survey documentation and communications across partner university.
• Work collaboratively with internal and external stakeholders to support the student feedback processes.

Online Tutors

• Assisting with tutor recruitment process.
• Developing and maintaining a database of tutor module allocations and associated tutor documentation.
• Coordinating and setting up online tutor student allocations, ensuring consistency of data in Salesforce.
• Coordinating tutor invoicing process.
• Organising online tutor payroll and processing any ad-hoc payments.
• Distributing tutor contracts and scope of service information.

Assessment

• Supporting student assessment processes.
• Allocating moderators to modules.
• Maintaining a record of module assessments and associated documentation.
• Ensuring results are submitted on time and collated in an efficient and timely manner to enable release to students.
• Supporting and facilitating Exam Boards.
• Maintaining oversight of the results process, including collation and storage of result reports.

Other Duties

• Organising team travel and accommodation.
• Ad hoc administration and expense reconciliation for the Academic Director.
• Supporting the on-boarding of new staff.
• General administration duties and support as required.

ESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS

• Able to thrive in a high performing and values-based environment.
• Demonstrated experience in an administrative role which required coordination of a range of functions.
• Evidence of being a highly motivated, hands-on self-starter with a solution-focused attitude to problem solving.
• Flexible attitude to work, including the ability to take up new tasks when required and without supervision.
• High level IT and computer literacy and the capacity to learn new systems.
• Excellent time management and organisational skills.
• Data reporting skills and experience.
• Excellent interpersonal communication skills.
• Excellent written and verbal communication skills and an eye for detail.
• Ability to communicate and work effectively in a team environment.
• Tertiary qualification, or substantial progress towards the completion of a tertiary qualification is highly desired.

Other Duties

• Organising team travel and accommodation.
• Ad hoc administration and expense reconciliation for the Academic Director.
• Supporting the on-boarding of new staff.
• General administration duties and support as required