Academic Operations Manager (Hybrid)

at  Georgia Tech

JOB SUMMARY

Ensure consistency and stabilization of key business functions across all 16+ academic programs for which the Academic Programs department at Georgia Tech Professional Education (GTPE) is responsible. Oversee common business practices across all programs and lead the day-to-day operations for the Academic Program department’s portfolio of 16+ academic programs, which serve more than 8000 students. Responsible for setting employee goals, assessing employee performance, providing feedback, and making pay recommendations. This position will interact on a regular basis with: Faculty, staff, and students. This position typically will advise and counsel: Faculty, staff, and students. This position will supervise: Assigned staff.

EDUCATIONAL REQUIREMENTS

Master’s degree or equivalent combination of education and experience.

REQUIRED EXPERIENCE

Three to five years job-related experience building long-term relationships with educational agencies.

PREFERRED QUALIFICATIONS

• Knowledge of academic as well as administrative operations
• 5 years advising experience.

ABILITIES

Ability to communicate technical concepts to a non-technical audience.
Ability to communicate effectively, both orally and in writing.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Ability to foster a cooperative work environment.
Ability to multitask and manage projects with competing deadlines
Able to keep abreast of general industry knowledge and trends.

KNOWLEDGE

Subject matter expertise for area(s) of responsibility.
Business practices and procedures.
Management principles and practices.
Computer applications and databases.
Applicable legislation, standards, policies, and procedures within specialty area.
Examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Faculty and/or staff hiring procedures.
Employee supervision, development, and performance management.
Grants and contract administration.
Strong knowledge in industry standards and/or regulatory requirements.
Project management.

SKILLS

MarketingCloud for developing, organizing, and sending mass communications.
SAL advisory tool.
Salesforce Customer Relationship Manager (CRM) for student services, engagement, and retention.
ClickUp for project management and team leadership.
Demonstrated supervisory skills including conflict resolution.
Solid analytical and problem-solving skills.
Attention to detail and accuracy.
Organizational skills.