Acceleration Center - People Ops - DET

at  PwC

JOB DESCRIPTION & SUMMARY

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.
Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.
A career in People Operations, within Business Services, delivers transactional and strategic support across the entire human capital lifecycle. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm-wide values by working with the core competencies that measure and drive individual and Firm-wide success in the marketplace. Our People Operations teams support initiatives and programmes across 8 enablement teams; Talent Acquisition Enablement, Deployment Enablement, Talent Enablement Center, Third party Enablement, People Operations Enablement, Mobility Enablement, People Technology, People Operations Delivery and Solutions CoE.
The Deployment Enablement Team provides operational support for the Deployment life cycle; including forecasting & utilization, time/revenue recovery and staffing talent to meet business needs.
Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
1-1.5 year(s) of relevant experience
Preferred Qualifications:
Degree Preferred:
Bachelor Degree
Preferred Knowledge/Skills:

Demonstrates some knowledge and/or a proven record of success in the following areas:

• Staffing and deployment, HR processes and related areas, including utilization, scheduling, workforce planning, forecasting, etc.
• Report production encompassing multiple data points, possibly drawing data from multiple firm systems e.g., availability, utilization, capacity/ demand forecasting, client/ project tenure, imports/exports within and between verticals, etc.;
• Various firm systems; how to merge data, interpret what requestor is asking for in order to deliver desired results as it pertains to ad hoc reporting; and,
• Comprehensive skill searches; pre-screen resumes to create candidate lists and preliminary staffing solutions.
• Making decisions and solving problems independently, with the expectation to consult with a supervisor on more difficult issues;
• Providing tactical support that enables the team to deliver operational efficiency and effectiveness to the client service staff;
• Performing timesheet analysis and follow up to ensure full revenue recovery;
• Sending staff confirmation communications to clearly set expectations of engagement logistics and performance;
• Performing a variety of reporting and analysis mainly related to load balancing of resources;
• Validating and updating all client service staff schedules in the Firm’s forecasting tool;
• Managing multiple work streams by independently, determining priority of tasks; and,
• Utilizing analytical ability through troubleshooting and evaluating various systems and tools including Microsoft Excel.
• Technological mindset to learn different technologies, such as TalentLink, FlexForecast, Alteryx, Tableau, PowerBi, UiPath, Workday, Service Now
• Oral and written proficiency in English required.

MINIMUM YEARS EXPERIENCE REQUIRED

1-2 years of experience
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

OPTIONAL SKILLS

Desired Languages (If blank, desired languages not specified)

Please refer the Job description for details