Access Control Administrator

at  The Christie NHS Foundation Trust

The Access Control Officer will provide professional service and operate within the values and standards of the trust, supporting the Operational Services Manager and deputies
Applicants should be Enthusiastic, Smart, Flexible, Reliable, decisive, show initiative in all situations and have excellent Customer Service skills and Communication skills
Salary £22,383 Band 2
Plus Enhancements as appropriate (Saturdays / Sundays / Bank Holidays)
Hours Mon – Fri 0800-1600 or 0900-1700
On a flexible rota which may include weekends and bank holidays
The Christie is an international leader in cancer research and development and the largest cancer treatment centre of its kind in Europe.
The Facilities division has a vacancy for a band 2 Access Control Officer role within the Security department. All work will be supported by risk assessments.
The successful candidate will be comfortable interacting with staff across all roles to assist with their access needs around the trust as required, including taking photos for staff ID badges.
The successful candidate will be responsible for maintaining records and the production of reports as requested.
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
General
Directly responsible for accurately inputting data onto the complex ID Badge and Access Control service database. Ensure safe use of. Take and create clearly visible photographs of those attending the service in accordance with the ID Photograph specification. Ensure that sufficient relevant identification of each new applicant is checked before issuing with an ID badge. Receive information and digital photographs from other hospitals and external partners. Ensure the correct design of ID badge is issued
Directly responsible for storing and backing-up of work and data and any subsequent retrieval, including hard copy files.
Responsible for accurately maintaining and updating other existing database(s) which may be required by the Deputy Operational Services Manager (Security)
To retrieve, create and produce information / reports and documents from the databases as directed by the Deputy Operational Services Manager (Security)
To work without close supervision for periods of time and to complete designated tasks efficiently and punctually, with a strong customer service focus.
To monitor ID Badge stock and supplies and advise the Deputy Operational Services Manager (Security) when the agreed stock levels are depleted and further orders need to be placed, as and when necessary.
Responsible for unpacking and distributing stocks and supplies to appropriate person(s) on delivery, chasing up and querying any incorrect or missing items with the Deputy Operational Services Manager (Security)
To maintain strict confidentiality at all times.
To follow departmental procedures, policies and regulations and comply with Trust policies and procedures.
Knowledge, Training & Experience
To safely use and maintain office equipment: computers, printers, binders, shredders, laminators, and photocopiers.
The post-holder will be competent in MS Word, Excel, PowerPoint, Access Databases for the purpose of reports, presentation material, ID card issue and design.
To complete all Trust required mandatory training including Conflict Resolution Training
The post-holder will be able to carry out a wide range of administrative duties within your grade and position, under the direction of the Deputy Operational Services Manager (Security)
The post holder will have good verbal and written communication skills with a good telephone manner.
The post holder will have good geographical knowledge of the Hospital site and the Hospital environment.
Effort and Environment
Deal with general telephone enquiries and respond, or re-direct as appropriate.
Maintain service levels within the email inbox.
Set up and maintain filing systems (electronic and hard copy).
To allocate a variety of different access levels, adhering to strict process following the department training and SOP. Escalating any issues.
Updating and Maintaining the Authoriser list, where appropriate.
Communicate information with colleagues in other departments regarding staff ID badges, and access to secure areas.
Prioritise daily workload, escalating issues where noted.
Flexible in approach and attitude to the service, which may vary depending on the corporate requirements and needs at any given time.
Fault finding and rectification on ID machine, printer and when required the basic access levels on the access control side of the system.
To photocopy and distribute information ensuring appropriate dissemination and circulation, facilitating effective communication at all times.
To communicate and liaise with all levels both within the organisation, and with external agencies and partners.
To work as part of a team in a busy environment.
Flexible approach to work, to meet the needs of the service.
Manually distribute stocks and supplies.
Dealing with frequent interruptions, answering telephones whilst concentrating and inputting data, compiling reports.
Use Display Screen Equipment for significant proportion of the day.
Additional Requirements
Provide cover for colleagues as directed by your
This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder

Please refer the Job description for details