Access & Onboarding Manager

at  Online Marketing Gurus

We are the biggest NERDS, we are SUPER FUN, and it’s no joke. Collaborating every day, we focus on numbers-based thinking that we know will deliver real, tangible, data-driven insights (none of the fluff, jargon, and guesswork you might see elsewhere) and we have a FUN time doing it all together.
Over 3 years, we’ve invested $1M+ into trying and testing every digital strategy to see what works and what doesn’t. It seems the rules to succeeding online are always changing, so everyday our team is building new and intuitive tools to tackle the future of marketing.
We solve the digital world by turning to the numbers (real, hard evidence you can’t deny). And our clients turn to us, the Online Marketing Gurus (the nerds who know their stuff and get it done).

ABOUT OMG:

• AFR Best Places to Work Finalist 2022
• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 90+ employees in Sydney and Melbourne, 90 in the Philippines, as well as South Africa expansion. This was 30 employees 4 years ago!
• R&D investment, forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. We have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.
  OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion

THE ROLE AND RESPONSIBILITIES:

• We are in the lookout in South Africa for our next superstar guru to join Account Management as our Access & Onboarding Manager, where you will be responsible for account onboarding and quality specialist, with an aim of onboarding clients as quickly and efficiently as possible and ensuring their accounts on various platforms are optimally configured. As the first point of contact for new clients, responsible for setting the gold standard of onboarding communication for new clients. Other responsibilities include:
• Help new clients grant all applicable accesses to their accounts (e.g. Google Ads, Meta, Google Search Console, Google My Business) within 48 hours of a deal being signed. This may include handling client meetings (screenshare); dealing with platform support (e.g. Facebook Support, Google Ads Support) as required; client communications around on-site properties and accounts.
• Update internal database with account IDs and onboarding completion statuses as access is granted.
• Ensure client accounts, cross-platform, are configured correctly and at or above standard, with checklists for each platform to optimise setup and increase performance.
• Provide weekly reports on client onboarding status and progress.
• Managing quarterly client feedback communications.

THE ROLE AND RESPONSIBILITIES:

• Bachelor’s Degree related to Computer Science, Marketing, Communications, or Business
• Experience working within an agency environment
• Customer Service / Account Management experience
• Junior developer
• Google Suite experience
• High-level written and verbal communication skills
• Ability to work independently and proactively
• High level of attention to detail
• Ability to follow process and procedure while actively looking to improve bothExcellent client management skills