Access Operations Specialist

at  Stanford Health Care

1.0 FTE Full time Day - 08 Hour R2439905 Onsite 76311 RADIOLOGY SCHEDULING Administrative Support 7600 Gateway Blvd,NEWARK,California
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Day - 08 Hour (United States of America)
This is a Stanford Health Care job.

SHC COMMITMENT TO PROVIDING AN EXCEPTIONAL PATIENT & FAMILY EXPERIENCE

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $34.45 - $38.81 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage

What you will do

• Expertise of 2 or more specialized functions and primary resource for at least two of the specialized functions
• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians
• Assures appropriate verification of information prior to scheduling
• Communicate effectively with clinic staff regarding scheduling preferences and respond to urgent patient needs, escalating when appropriate
• Efficiently navigates medical records and ensures patient information is up to date and accurately entered in correct location
• Accurately documents and routes calls to proper department
• Meets all regulatory and compliance standards
• Performs complex workflows
• Assists patients in registering, scheduling, changing, and/or canceling appointments across multiple departments/specialties
• Handles and coordinates same day add on and/or urgent request with clinical team
• Handles calls as needed to ensure department meets service level goals
• Follows documented protocols and guidelines, including HIPAA and HIMS guidelines
• Other departmental duties as assigned, including but not limited to assisting with process improvement, training and project wor

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordinatio