Accommodation Assistant

at  The Address Collective

Responsible for : To ensure agreed standards are maintained in a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen, To ensure rooms are fully checked to company 4* standard prior to returning them to reception

• To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
• To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
• Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked.
• To ensure any guest property left behind is passed to Accommodation Manager for lost property.
• To alert the Accommodation Manager to needs of accommodation staff be it materials or equipment in order to carry out their job efficiently.
• To maximize the use of all resources and ensure lowest cost levels.
• Report any maintenance issues to supervisor/manager promptly
• To liaise with reception regarding room moves, VIP guests, special needs and act on any information given.
• To inform Reception/supervisor of room status on an ongoing basis once rooms have been checked.
• To actively participate in any training and personnel exercises designed to improve standards and performance levels.
• To carry out the hotel’s customer relation policy.
• To communicate hotel services to guest.
• To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately.
• To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all time.
• To ensure the highest standards in personal hygiene and grooming.
  Please note that the above job specification is not exhaustive and is subject to change as the business demands.