Accommodation Representative - Patient Registration

at  Trillium Health Partners

Job Description:
Position: Accommodation Representative
Department: Patient Registration
Posting ID: 2024-37737
Role Level: Professional Group (PG04-$25.44-$31.82)
Status: Temporary Full Time (5 months)
Site: Credit Valley Hospital
Shifts/Hours: Monday-Friday (0800-1600) and every second Saturday
Posted: June 4, 2024
Internal Deadline: June 11, 2024
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
Our Values: Compassion, Excellence, Courage
Our Goals: Quality, Access, Sustainability
Our Enablers: People, Education, Innovation, Research

JOB DESCRIPTION:

The Accommodation Representative will be primarily responsible for completing administrative work necessary to collect revenue for preferred accommodation and telephone charges. This involves meeting with patients on the inpatient units and the emergency department.

QUALIFICATIONS:

• Mnimum college or diploma course in business, health services administration or health related field preferred
• Previous registration/admitting experience in a health care organization preferred
• Strong interpersonal and communication skills in working with the public and other departments
• Strong customer service background and skills
• Knowledge of EPIC and MS Office programs (Word, Excel, PowerPoint)
  To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
  Candidates are selected on the basis of their skill, ability, experience and qualifications.
  Where these factors are relatively equal seniority shall govern providing the successful applicant.
  Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
  In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
  All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
  Trillium Health Partners is identified under the French Language Services Act.

• Interview patient/family to obtain insurance information and signatures
• Follow up and support as directed by Financial Services in recouping payment as required
• Supporting processes related to preferred accommodation in all units that process or admit inpatients
• Support up-sell strategies in the optimization of preferred revenue
• Review and correct all field criteria rejection prior to claim submission to insurance carrier
• Assist in training and education of Registration Associates/UCAs related to preferred accommodations