Account Associate Team Lead

at  Spiro

Overview:
Spiro is hiring an Account Associate Team Lead to join our Sales team. The Account Associate Team Lead works in partnership with the Sales team, delivering best in class service. The Account Associate Team Lead will work across teams for the overall administrative support of both individual accounts as well as the Sales team as a whole and mentor a team of Account Associates in their roles. The Account Associate Team Lead will need to be organized, detail oriented, deadline driven, have strong administration skills along with being a multitasker.

REQUIREMENTS

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• Foresight to anticipate clients’ needs and requirements.
• Excellent interpersonal skills and the ability to develop a strong rapport with the client and internal Spiro team. Approachable, engaging and likable.
• Articulate, poised and polished with the ability to communicate clearly, concisely and professionally both verbally, in writing, and in presentations.
• Exceptional organizational skills, attention to detail, and ability to multi-task; able to manage shifting client priorities and multiple/simultaneous client shows and projects.
• Ability to proactively provide practical solutions in an ambiguous, time sensitive and fast paced environment.
• Bachelor’s Degree or commensurate experience with Marketing/Communications major preferred.
• Thorough knowledge of Excel including pivot tables, PowerPoint, databases, word processing and graphs.
• Ability to analyze available information and make sound decisions.
• Ability to work in consultative manner with internal Spiro teammates and client contacts at a variety of levels.
• Travel approximately <10%.

MENTORSHIP RESPONSIBILITIES:

• Oversee and mentor a team of existing and newly hired entry/ junior-level Account Associates to ensure the team has proper guidance, training, and direction.
• Monitor Account Associate applied time metrics and assist with managing and shifting/distributing team workloads as needed. Drive standardization and consistency of performance by leveraging and disseminating best practices.
• Schedule individual “touch-base” meetings with the team as needs dictate.
• Serve as liaison between Account Associates, account teams, and Account Management.

RESPONSIBILITIES

• Support overall team initiatives including client specific reporting, reconciliation, and other account-wide projects.
• Manage overall team administrative functions, PowerPoint support, data and finance tracking, reporting and analysis, and client record maintenance.
• Manage tactical activities pertaining to clients’ convention program and associated projects, and 3rd party vendor coordination.
• Participate in regular convention planning and client initiative meetings, keeping the Account Manager and Account Director informed of all project statuses and concerns, and sending meeting minutes to the client and account team.
• Generate proposals and change orders detailing the scope of services to be provided to the client.
• Assist the Account Manager in managing GES production, show service and logistics details prior to the show including coordinating Design, Estimating, Project Management, Traffic, I&D and Show Services to ensure timelines and deliverables are achieved.
• Help brainstorm, recommend and collaborate with team to develop and deliver traffic builder solutions inclusive of pre-show, show-site and post-show marketing, measurement, virtual show, e-literature services and the like.
• Compile show-specific information for the Install & Dismantle supervisor or set-up person prior to show set-up.
• Occasionally travel to show venue to fulfill client requirements for show-site support when needed by the team. Document show-site activities for the account team and assist Account Manager and Account Director in post-show review.
• Support the AM to review I&D post-show change orders and reports; communicate any issues to account team; participate in the development and implementation of remedial measures necessary for improvement.
• Monitor job costs in order to effectively manage project budgets and achieve or exceed forecasted show profit. Review invoices against the proposal to determine variances. Investigate unexplained variances to determine validity and accuracy.
• Assist the Account Executive in the development of annual budgets, sales presentation materials, data requests and other special projects as appropriate to retain and grow business.
  Qualifications: