Account Coordinator - Ad Operations

at  Genius Sports

A BIT ABOUT US

Do you want to join one of the world’s fastest growing sports technology companies?
Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.
We’re looking for enthusiastic and ambitious people to join our talented team.
If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.
We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

Required Skills

• 1- 2 years experience in programmatic media
• Exisiting client facing is preferred
• Experience of Demand Side Platforms and Ad Serving technologies
• Excellent communication and organisational skills
• Strong analytical skills and uncompromising attention to detail
• Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment
• A keen interest in digital media and ad tech

THE ROLE

The Account Coordinator role is primarily focused on answering day-to-day inbounds around activation, programmatic strategy, and operations; Goal to drive satisfaction with Genius Sports products, performance and service. Project managing client activity across all Tiers of the book of business. Their mandate is to support Customer Success Managers and Account Managers to maximize performance and investment of client campaigns. Focused on day-to-day requirements as judged by client activity and projects deemed essential by customer success leads.

PRIMARY RESPONSIBILITIES

• Support account management across Tier 1, 2, 3 and 4 clients and responsible for:
• Meeting client pacing and performance objectives
• Critical Analysis, Data Interpretation & Reporting
• Technical Account Management, eg Pixel & Tag Audits
• Troubleshooting & Issue Resolution
• Responsible for the day-to-day tasks, including but not limited to:
• Support Customer Success Managers, Account Managers and Ad Ops in preparation and follow-ups related to weekly external client calls. This includes internal and external note taking and presenting information to clients as directed. Prepare for all internal client meetings with relevant activation updates across assigned accounts.
• Pacing, Performance Reporting & Delivery management - Proactive monitoring of performance. Work with Customer Success & Ad Ops to monitor and improve performance over time.
• Responsible for performance and pacing updates in internal and external client account meetings. Provide daily/weekly/monthly/quarterly performance reporting to internal and external teams as required. Assists with post campaign analysis, data collection and analysis for QBRs and research initiatives
• Technical liaison across all clients (eg Onboarding or existing clients). End-to-end owner of troubleshooting and resolution of issues for all client campaigns such as creative approval and non-spending strategies (first line of defense, ruling out more technical issues), responding to clients through preferred medium for client and escalating or creating tickets as necessary, to Support after exhausting options and confirming an issue exists

OTHER CORE RESPONSIBILITIES

• Developing knowledge across performance marketing, client relations, and programmatic ecoystem, Genius Marketing Suite products, features, and Genius Sports client set.

• Perpetually focused on training and learning which includes mastering trading best practices, and continuously gaining more knowledge of their specialised ecosystem

  Required Skills

• 1- 2 years experience in programmatic media

• Exisiting client facing is preferred
• Experience of Demand Side Platforms and Ad Serving technologies
• Excellent communication and organisational skills
• Strong analytical skills and uncompromising attention to detail
• Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment
• A keen interest in digital media and ad tech.