Account Coordinator

at  SCS Global Services

COMPANY OVERVIEW

Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field, or four year’s professional experience
• Complete fluency in English and German work experience that involves professional, technical written communication.
• Strong customer service and teamwork orientation
• Strong organization and prioritization skills with exceptional attention to detail
• Initiative, good judgment, ability to work independently, responsive, and adaptive personality.

PREFERRED QUALIFICATIONS

• Working proficiency in Spanish.
• Previous coordination experience with 3rd party certification
• Previous account or administrative coordination experience.
  The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

• Engage with clients, affiliates, and partners by responding promptly to their questions and requests and providing support in understanding requirements and continuing their certification services.
• Create and manage a portfolio of audit projects.
• Provide audit support for clients related to scoping, pricing, and scheduling audits.
• Oversee auditor workflow by assisting in process development, sending and streamlining audit status updates, and facilitating communications.
• Ensure consistent flow of audit projects portfolio to contribute to financial goals and meet required certification timelines.
• Coordinate with managers, technical team members, and account management team members to delivers solutions that meet global clients’ and program needs.
• Acquire expert knowledge of each certification programs requirements and objectives.
• Support the maintenance and implementation of program quality system by maintaining documents, records, and progress tracking to maintain compliance with SCS quality management systems and/or the rules of the relevant certification scheme.