Account Director

at  Orium

Orium is seeking a dynamic and experienced Account Director to join our team. In this role you’ll work closely with customers to transform ideas and opportunities into successful project engagements. You’re a people person who thrives on building relationships and trust, and you love working with customers. With experience in digital, e-commerce, and professional services agencies, you understand the complexity of scoping and delivering project work. You possess a deep understanding of software design and development for various user interfaces, including retail e-commerce, D2C, B2B, and workplace tools. Your broad knowledge allows you to advise effectively on software and technology while leading strategic programs with multiple stakeholders and multi-year timelines.

SKILLS AND QUALIFICATIONS

• 5+ years experience in account management, customer success, sales or business development
• 3+ years experience working in a professional services customer-facing role; must be comfortable communicating with clients
• Proven experience managing accounts with projects or offerings across websites, e-commerce experiences, or other design/development opportunities
• Knowledge of the digital commerce landscape and an understanding of the emerging technology ecosystem, including Composable Commerce, modular DXP, customer data platforms, and journey orchestration
• Comfortable juggling many responsibilities at one time and playing different roles on the team and in projects if necessary
• Strong presentation skills to showcase learnings and recommendations to executive stakeholders and gain their buy-in
• Experience in aligning teams and bringing together several stakeholders through collaborative work
• Excellent communication and time management skills
• Prior experience with Google Analytics and/or Adobe Analytics; GAIQ certification is an asset.
• Experience working with conversion rate optimization (CRO) and/or A/B and Multivariate
• Professional working fluency in Spanish is a bonus; however, is not required

RESPONSIBILITIES

• Working collaboratively with the account services team, you’ll shepherd opportunities through our sales process, including pitch and SOW development
• Develop and maintain comprehensive account plans, driving growth and building cross-departmental relationships by negotiating renewals, expanding our reach, and presenting new ideas to customers
• Support new business development within existing customers
• Manage existing accounts, account plans, and serving as a point of first contact for your clients within Orium
• Maintain strong working relationships with delivery teams, to support engagements according to the scope and with a high degree of quality
• Attend and participate in meetups, conferences, and other industry events
• Review delivery teams’ implementation to ensure alignment to vision, goals, and that the solution is meeting the identified customer success criteria / KPIs
• Help lead roadmap planning, various design and strategic workshops, quarterly business reviews, and project check-ins as a trusted advisor to the client
• Able to travel to meet customers and partners across the Americas (global travel may be required but few and far between, if so)

IS THIS ROLE A FIT FOR YOU?

The role emphasizes team collaboration, user-centred thinking and business acumen, as well as strong account and relationship management. We value leaders with a maker’s attitude, collaborative energy, and entrepreneurial spirit. You’ll find fulfillment in the role if…

• You are passionate about client engagement. You can’t sleep properly if we might miss a commitment, or even an opportunity to delight those we serve. You appreciate that these relationships create the ability to collaboratively define the product strategy for our upcoming client projects.
• You have an interest in making the business work. You’re an entrepreneur at heart. You see your craft as a tool that can solve business challenges, not merely an artistic craft. You’re willing to wear different hats to will move the business forward.
• Delight in making things. You thrill at the concept of helping teams deliver a concrete product, not merely a strategy or concept. You have an eye for detail and know-how to get the highest performance out of creative types. You’ve got a solid handle on your technical domain.
• Find passion in learning new things. You relish every opportunity to move things forward with your can-do attitude and you eagerly share your entrepreneurial spark. You like depth, but if you only have time to skim the surface, you can get up to speed quickly and think critically about what you’ve learned.
• Thoroughly enjoy collaborative work and servant leadership. You enjoy knowledge sharing in all directions and you geek out at the chance to improve skills across disciplines for you and your teammates. You genuinely care about what makes people tick, and you’re committed to helping others succeed by putting the team’s needs first.