Account Management Executive

at  FULLERTON HEALTHCARE GROUP PTE LIMITED

You will be part of the Account Management team, providing administration support including but not limited to the following responsibilities;

• Manage a portfolio of Corporate Clients
• Data entry and maintenance of Corporate Client database
• Preparation of monthly/ ad-hoc Client reporting requirements
• Support the department in administrative duties where required
• Receive and respond to Client enquiries through calls and emails
• Coordinate with internal stakeholders to troubleshoot issues, resolution and perform service recovery where required.
• Contract renewals and upsell of services
• Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
• Assist with audit requirements and due diligence by Clients
• Undertake any ad-hoc tasks where required
• Preparation/ printing of member Cards and arrange for mailing
• Document sorting and filing
• Conduct communication sessions and sales pitches
• Assist with Client follow-ups on accounts receivables where required.

REQUIREMENTS:

• Diploma / Degree in relevant discipline with 1-2 years of working experience
• Medical insurance knowledge will be an added advantage
• Prior experience in client servicing will be an added advantage
• Strong customer service orientation
• Detailed-oriented and proficient to handle complex data in MS Excel
• Self-motivated and able to work independently as part of a team
• Strong communication and interpersonal skills

• Manage a portfolio of Corporate Clients
• Data entry and maintenance of Corporate Client database
• Preparation of monthly/ ad-hoc Client reporting requirements
• Support the department in administrative duties where required
• Receive and respond to Client enquiries through calls and emails
• Coordinate with internal stakeholders to troubleshoot issues, resolution and perform service recovery where required.
• Contract renewals and upsell of services
• Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
• Assist with audit requirements and due diligence by Clients
• Undertake any ad-hoc tasks where required
• Preparation/ printing of member Cards and arrange for mailing
• Document sorting and filing
• Conduct communication sessions and sales pitches
• Assist with Client follow-ups on accounts receivables where required