Account Management Lead - Sales

at  MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.
MPB has always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 485,000 items of used kit every year, extending the life and creative potential of photo and video equipment for creators around the world.
MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

SKILLS YOU’LL NEED

• Extensive knowledge of sales principles and practices
• Proficiency in English (German, French, Dutch, or other languages is a plus)
• Strong analytical skills; adept at using data and metrics to inform decisions and drive actions
• Proven leadership in managing teams in a fast-paced environment
• Excellent communication skills
• Ability to stay calm under pressure
• Exceptional people skills, with a talent for empowering, coaching, and motivating teams
• Strategic focus with the ability to plan and execute initiatives effectively
• Results-driven, always prioritizing customer-centric decisions
• Soft skills including empathy, perseverance, passion, and resourcefulness
• Ability to build and influence strong relationships across departments
• A keen interest in photography and videography

THE ROLE

As part of the Product & Customer function, the Seller Experience team is dedicated to delivering excellence through a seamless customer journey. If you are a strategic, data-driven, and inspiring leader ready to make a significant impact, we want to hear from you!
We are seeking a dynamic and visionary leader to head our Seller Experience team, based in Berlin, and propel our growth to new heights.
In this role, you will build and inspire a dedicated team focused on supporting and delighting customers, while proactively uncovering new business opportunities within and beyond the photography industry. You will develop and implement strategic plans, forecast resources, and set ambitious sales targets, helping your team navigate complex deals and stay ahead of the competition.
Reporting directly to the Global Head of Seller Experience, you will ensure your team meets key performance indicators, maintains high conversion rates, and achieves outstanding customer satisfaction. You will lead strategic projects, monitor and communicate results to leadership, and continuously raise the bar to exceed customer expectations and drive business growth

KEY RESPONSIBILITIES

• Leading and mentoring a team of Account Managers
• Building a data driven team which always challenge the status quo and gather data insight to constantly improve the customer journey through customer analysis and actionable insights
• Driving culture of excellence by raising the bar to not only meet customers needs but also delight and surprise them
• Working collaboratively across teams - including, Pricing, Product, Operations and Marketing
• Monitoring and reporting KPIs along the customer’s journey
• Analysing patterns in customers and market behaviour and subsequently defines data-driven action strategies to optimise the business’s commercial performance
• Presenting and communicating effectively to the leadership
• Establishing the inbound and outbound lead requirements needed to meet our objectives
• Supporting the team in fostering relationships with our most loyal customers, and cementing brand trust
• Managing the customer/conversion pipeline at every stage of development
• Building new processes and procedure to enhance the customer journey
• Focussing on the most loyal customers with the highest LTV to maximise growth
• Owning all plans and strategies for developing business and achieving MPB and team’s goals
• Collaborating and leading projects driving results
• Commercial acumen to enhance existing business and new opportunities. Strategic focus to impact on the business needs and growth
• Deep diving into quantitative and qualitative data in order to provide insight