Account Manager - Account Manager.Enterprise Business Unit

at  MTN

DRIVING PROFITABLE GROWTH FOR MTN BUSINESS

• Achieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
• Actively and strategically targeting new business acquisitions
• Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.
• Incentivised to find new business opportunities to increase Incremental Monthly recurring revenues
• Once they close the deal they hand it over to a Revenue Quota bearing sales person

FOCUS ON PROVIDING EXCEPTIONAL CUSTOMER EXPERIENCE

• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

EDUCATION:

• Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related

EXPERIENCE:

• Minimum of 3 years’ experience in an area of specialisation / ICT
• Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry
• ICT Experience is preferable

MISSION/ CORE PURPOSE OF THE JOB: (SHORT DESCRIPTION)

Focused on Hunting for new revenue and handover to Farmers.

KEY PERFORMANCE AREAS: CORE, ESSENTIAL RESPONSIBILITIES / OUTPUTS OF THE POSITION (KPA’S)

Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.