ACCOUNT MANAGER

at  Afro Miaki Group

Contract Management
Understand the terms of the contract to ensure that contractual commitments are continually met:
Agree with the assigned clients the exact scope of service defined in the contract and pertaining costs
Prepare a contract summary and monitor
Ensure the scope of services as defined in the contract/SLA are met
Monitor client agreements to ensure maximum return for all parties
Conduct Quarterly or BI Annual reviews or as required by the client
Ensure payment terms are met
Develop multi layered relationships within the client e.g. Finance, Board, Marketing etc.
Ensure that all clients’ servicing is conducted in line with the Company’s Code of Business Conduct
Strategic & Financial Planning
Identify various objectives that will assist in maintaining and moving the business relationship forward.
Set goals and produce creative, measurable and workable plans to achieve them, communicating the plans, key dates and activities to all involved:
Understand customer vision, corporate culture, financial conditions, relationships and growth expectations
Analyse customer and industry data to identify strategic issues: procurement, service, information technology, communication and working relationship opportunities
Be aware of industry changes and analyse their effect on the customer
Understand potential long term effect of political legislation, economic and market changes and prepare the customer for impact of these changes
Develop customer strategic business plans focusing on needs/objectives
Ensure that the customer profitability (revenues) is in line with business expectations
Take pro-active steps to ensure the payment of the client account falls within the agreed terms.
Furthermore, the Client Business Manager should work with the Finance team to actively resolve outstanding /reconciliation items
Analyse and obtain the competitor’s information and business activities
Management Information
Have knowledge and understanding of client expenditure, trends and travel patterns:
Set up and advise all specific reporting structure requirements.
Set up access for client through goTravel
Agree local and any multi-national client reporting requirements
Ability to interrogate data, identifying trends and exceptions and impact on the business plan, that can be reported through to the relevant client
Benchmark and monitor customer travel activities, recommending cost efficiencies where possible
Ensure/test that any non-standard MI requirement is necessary and ensure client is advised of the cost of any required development work and authority is received before work progresses
Project Management

Please refer the Job description for details