Account Manager

at  bunch

bunch is at the forefront of transforming Europe’s private markets. We provide a comprehensive, end-to-end platform meticulously designed for fund managers, investors, and founders.
To expand our core team, we’re seeking a passionate Account Manager who wants to play a pivotal role in growing our business and revolutionising the private markets.

HOW THE ROLE CONTRIBUTES TO THE COMPANY’S VISION

Customer happiness is paramount to our success, and building a dedicated team to their accounts is crucial. This role will serve as customers’ main point of contact, ensuring their satisfaction and driving upsells, referrals, and positive feedback.

TOP RESPONSIBILITIES

• Serve as the main point of contact for customers, liaising between operations, product, sales, business development, and legal teams.
• Drive deals and customer tasks as the project manager throughout each stage of the customer lifecycle after sale.
• Build and maintain relationships with customers, driving upsells and gathering feedback through retrospectives.
• Take ownership of customer satisfaction metrics including NPS, upsells, referrals, and escalations.